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Human Resources
Customer Support Specialist
2024-02-18
  • Provide Excellent Customer Service  
  • Handle all Customer Service related calls
  • Know who and when to transfer a call   
  • Technical knowledge and support of all Geffen products
  • Proofread and confirm correctness of orders
  • Assist team with projects as assigned
  • Develop and Maintain close relationships and contact with dealer base
  • Ability to retrieve information to answer customer questions
  • Assist in resolving minor client issues when resolutions are available and know when to get a Team Leader or RSM involved
  • Work closely as a mentor for the Customer Service Clerk
  • Issue RA's for credit
  • Utilize marketing tools such as website, catalog and price guide
  • Assist with special projects, system testing, etc. as needed
GEFFEN is specialized in processinghigh definition video signals for years. wehave developed and produced a series ofpro video devices, including signalconverter, multi-viewer, optical fiberconverter, signal distribution amplifiersignal generator and matrix switcher, etc.
：Building 3, Baizhong Creative Park, No. 240 Shilian Road, Panyu District, Guangzhou,Guangdong，China
：+86 13928186280（Same WeChat/Whatsapp account）
：+86 20-34702140
ADD:Building 3, Baizhong Creative Park, Xinqiao Section, Shilian Road, Panyu District, Guangzhou City   TEL：020-34702140
Geffen Maxtrix Control System Manufactory CN All Rights Reserved 粤ICP备2021023507号